<aside> 💡 Troubleshoot your Facebook connection with Creasquare

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If you encounter any problems while adding a Facebook Page or Group account, check the following solutions to resolve them.

You are directed to your Facebook Page after entering your Facebook credentials

If you are directed to your Facebook Page after signing in to Facebook, you are likely using a "gray" account. Facebook gray accounts are old account types that have been canceled by Facebook. They were used to manage a Facebook Page without a personal Facebook account, and they have their own login credentials.

To fix the issue, you need to first ensure that you have an Administrator role for the Facebook Page in the Page’s settings. Then retry adding the Page to Creasquare using the previous instructions. However, this time, sign in to Facebook with the credentials for your account instead. See more in the Facebook help center: How do I manage roles for my Facebook Page?.

Your Facebook Page is grayed out and you cannot select it

If your Page is grayed out, you don’t have the required Admin or Editor Page permissions to add it to Creasquare. Ensure that you have adequate permissions to administer the Facebook page.

Your Facebook Page is not appearing when you are trying to select it

If the Facebook Page you want to add is not appearing in Creasquare, try the following:

• Open a separate browser window and log out of Facebook, then restart the process. Grant Creasquare full permissions to access your account when prompted.
• Determine whether your Page is a location Page, and whether you have adequate permissions on the Page itself to add it to Creasquare. See Before you begin.
• Verify in your Facebook account's Business Integrations that Creasquare has access to manage all of your Pages:
  • Use this direct link to go to your account’s business integrations: https://www.facebook.com/settings?tab=business_tools
  • If you see any lists of Facebook Pages that you own in the Creasquare integration settings, make sure they are all selected, and then select Save.

Your Facebook group is grayed out and you cannot select it

If your group is grayed out, either the Creasquare app has not been added to the group in Facebook or you aren’t a group admin. See Before you begin.

Your Facebook group is not appearing when you are trying to select it

If the Facebook group you want to add is not appearing in Creasquare, try the following:

• Go to https://app.creasquare.io/connections

• Delete all the connections from the Facebook user you are having issues with

• Go to https://www.facebook.com/settings?tab=business_tools with the same Facebook user

• Look for the Creasquare.io app and select "Revoke Access"