<aside> đź’ˇ How to manage your Creasquare account

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You can manage your Creasquare account and plan settings in the same place. You can update your payment information, change your plan type, change your billing frequency (monthly or yearly), change your email and password, and delete your account.

To modify your account settings, you need to access your account settings page. Once you are connected to your account on app.creasquare.io, move your cursor to your avatar in the top right corner of the screen. In the dropdown menu, select Settings.

Before we begin - Verify your email address

As part of our security measures, we ask every customer to verify their email address. This is the case for every new customer. Non-verified accounts will have a persisting banner at the top of their dashboard in the app.

Thanks to the email verification process, we can ensure a smooth customer support process, including access to support tickets of your team in one place.

How to verify your email for additional security?

When you create your Creasquare account on app.creasquare.io, you’ll receive an email asking you to verify your email address. Simply follow these steps:

  1. Login to the email inbox associated with the email address connected to your Creasquare account
  2. Locate the email from [email protected] or [email protected] with the subject line “Verify your email”
  3. Open the email and click the link that says Confirm email to verify your email address.

You didn’t receive the verification email?

Didn't receive the email from [email protected] or [email protected] that you expected? Here are the main reasons that could be the case:

  1. First, double-check that you've logged in into the inbox associated with the email address you have on file with Creasquare.
  2. If you’re still not seeing the email in your inbox, look in your Spam or Junk folders to see if it was rerouted there. If you find the email, please mark it as "Not Spam" or move it to your proper inbox to prevent further issues.
  3. Finally, a new web browser page and login to your Creasquare account to see if the banner at the top is still there. If there isn’t a banner, you’re all set!

Note: If you are unsure that your email address was verified, please contact us directly at [email protected], we will check your account directly.

General account settings

In the general account settings, you can modify the following settings linked to your account: